Customer Service

Payment Options Visa, Mastercard, American Express, Discover Card, PayPal. In-stock orders are processed & shipped within 1-2 business days. Special order items are charged in full after the order is placed and shipped when they arrive from the vendor (usually within 2-4 weeks).

Gift Cards Instructions for redemption of eGift cards are emailed at the time of purchase. Gift cards do not expire.

Sales Tax All California and Connecticut orders are subject current sales tax rates. Sales tax is applied to merchandise total and shipping.

Out of Stock Merchandise We do our very best to ship all orders within 48 hours of being received, additional processing times for orders received on the weekend. Most of out stock items have a three to four-week ship date plus any additional transit time to your destination. Most merchandise ships to us direct from vendors and cannot be expedited or drop-shipped (with the exception of wallpaper.) Please contact us directly with any questions about lead time on a particular item.

Shipping & Handling KIITOSlife now ships primarily by UPS and USPS, but can ship via FedEx when requested. All expedited shipping costs are automatically calculated by UPS & USPS during checkout using weight, value and destination information. We cannot ship to P.O. Boxes using UPS or FedEx.

A note regarding time in transit: for Priority Mail USPS estimates the number of days for delivery (1, 2 or 3) based on location. These are not guaranteed delivery dates, only an estimate of time in transit from when your package is received by the post office. Express shipments do come with a guaranteed delivery date. USPS is now requiring signatures for package deliveries, however, due to the majority of customers requesting packages to be left without signature, we check off the signature required box allowing the postal worker to leave the package at his own discretion.  Please indicate in the comments section of your order if you'd like a signature required for your package.

UPS Services available:

  • Ground Delivery
  • 3-Day Select Delivery
  • 2nd-Day Air Delivery
  • Next-Day Air Delivery

USPS Services available:

  • Priority Mail (1, 2, or 3 Day depending on location-estimated time in transit ONLY, not a guaranteed delivery time)
  • Priority Mail Express

    International Shipments:

    • USPS International Priority Mail
    • USPS International Express Mail
    • USPS First Class Mail.

    Please note, providing incorrect or incomplete shipping information (ie. missing apartment numbers or incorrect zip codes) will result in a shipping correction fee when the carrier charges us for a correction or if the shipment is returned back to us for domestic shipment. 

    International Customers Our website now accepts international addresses!  Please e-mail us for any international inquiries. We ship internationally using the United States Postal Service (USPS). Rates are automatically calculated at checkout. 

    *We now offer International First Class Mail shipments. However, this service does NOT offer insurance or tracking, therefore we are not responsible if the package is lost. Please note, delivery times are not guaranteed and certain countries do not provide refunds for packages that are delayed. All packages are subject to duties once they arrive in your country; contact your local post office for duty fee inquiries or delivery guarantees. If you do not see your country on our ship-to list, please contact us for further assistance.

    Any order being shipped to a destination outside of the United States may be subject to incremental import duties and taxes. You are considered the importer of record and must comply with all applicable laws and regulations. Charges for duties, taxes and the carrier's collection fee are in addition to your shipping charge and must be borne by you. All prices on our site are shown in U.S. dollars (USD). The price is exclusive of any import duties, taxes and shipping charges. Please contact your local government agency for questions regarding the amounts you will be charged; we are unable to know if and how much duties you may be charged. If you have any questions concerning your order and you currently live outside of the United States, you may contact us via e-mail.

    Pricing/Coupons/Price Adjustments Only one coupon code may be applied per order. Multiple promotions/codes cannot be applied. We will gladly process a price adjustment on items purchased at full price within 7 days of the date on your receipt. Items purchased on sale will not be eligible for additional adjustments. In the event of a pricing error, we reserve the right to cancel any orders relating to such pricing error(s).

    Return/Exchange Policy To return or exchange an item simply include the packing list indicating the items for return or include a note explaining your return. You MUST contact us at for a Return Authorization.  We can give you the proper return address when you request the RMA. All returns must be received within 14 days from delivery date to be eligible for return. Any items returned 15-30 days after being received will be issued a store credit, valid at only. 

    All merchandise ordered via may be returned for a full-refund (less shipping) or exchange, including sale merchandise within the above mentioned time-frame (with the exception of items noted as FINAL SALE, which are not eligible for return or exchange and fabric which is final sale.) We do NOT accept returns from other Marimekko retailers or websites. 

    KIITOSlife reserves the right to refuse refunds on merchandise that is worn or used. Re-stocking fees will be charged on wallpaper returns and bedding that is not returned in the original packaging. Opened wallpaper may not be returned.

    All fabric orders are final sale. No returns or exchanges will be accepted except in the case of defect or error.

    Customer is responsible for all shipping charges associated with a return/exchange. No refunds will be made on shipping or duty fee charges.

    For the holiday season we extend our return/exchange period. Purchases made from the day after Thanksgiving through Christmas Eve may be exchanged through the end of the following January. Full refunds are given until January 15th for purchases made during this period as well.

    Customer Service Customers may direct inquiries to KIITOSlife via email, chat or phone. Customer service hours are 9am-5pm PST Monday-Friday.


    Toll-free: 800-209-8206.

    We will try to respond to all requests within 24 hours.

    Please be aware that we do not carry large volumes of stock; in many cases we may carry only one or two pieces of a specific size. In the case that the item you have ordered has sold out or is on back-order we will contact you within 24 hours via phone or email and give you an estimated delivery date.

    If you need a gift or shopping assistance please contact us during customer service hours. We are happy to coordinate outfits, advise on sizing and suggest unique gifts for all occasions.

    *Please note, Marimekko products are cut randomly from our printed fabrics, we cannot guarantee that your item will exactly match the item as shown on our site, as many of our fabrics are large scale and the full pattern cannot be shown. This includes (but not limited to) all soft good items, such as clothing, bags, interior items like kitchen accessories & pillow covers. 

    Rewards Membership All customers may sign up to become a "Rewards Member." Members receive a $25 coupon good towards their next purchase for every $500 spent (not including taxes or shipping). Reward Membership is now online, track your balances and earn points through our rewards app! Please note, purchases made with a trade discount are not eligible to earn rewards/free shipping under our membership program.

    Product Care Instructions Please refer to product care labels.

    Privacy Policy Kiitos, Inc./KIITOSlife respects your personal information and manages it according to the procedures outlined in this Privay Policy. This policy applies solely to information collected by Kiitos, Inc./KIITOSlife.

    Kiitos, Inc./KIITOSlife is committed to protecting your privacy and uses cautionary measures to protect against the loss, misuse or alteration of data used by our system.

    We do not rent or sell any of the lists developed through this system. We do not share the lists with any entity outside of Kiitos, Inc./KIITOSlife.

    We collect personal information provided voluntarily during the order process for the sole purpose of fulfilling online shopping orders. Personal information including address, email address and credit card information will be kept strictly confidential.

    We may use the contact information we collect to occasionally notify you of online/store promotions or offers we think you'll find valuable. If you do not wish to receive these promotional notices please indicate so by checking the box available during the order process. Each email sent through the system contains an easy way for you to cease receiving email from the sender. If you no longer wish to receive the emails, simply follow the instructions at the end of each email message.

    If you wish to update, revise or delete any of the contact information we have collected, please send an email explaining your request to

    Although we offer clothing and accessories for children, no area of our site is directed at children under thirteen years of age.

    Cookies, or bits of software that track usage, may be sent to your computer. Cookies allow us to track the way our site is being used. Our cookies will never collect specific user information.

    If you have any questions about our privacy policy please email them to